Hotel Duty Manager – Hapuku Lodge
Job Description
About the role
We are seeking an experienced Duty Manager to join our team at Hāpuku Lodge and Treehouses in Kaikōura, Canterbury. This is a full-time position (minimum 30 hours /week) based at our unique hospitality venue, where you will manage the daily operational flow across all departments ensuring guest experiences are seamless, consistent and memorable. Acting as the on-shift manager, you will be instrumental in maintaining the highest standards of guest service, effectively managing resources and delivering warm, genuine and personalised service, contributing to the unique hospitality offering that defines our luxury lodge.
Your duties will include:
· To take responsibility for coordinating daily tasks to meet both guest needs and Lodge standards, working cohesively with Head of Departments and the wider Lodge team
· To oversee the smooth operation of all guest-facing areas (restaurant, bar, lounge and reception)
· To anticipate guest needs proactively, successfully handling complaints calmly, professionally and efficiently
· To act as Duty Manager under NZ licensing requirements to ensure compliance with Sale & Supply of Alcohol Act 2012
· Lead shifts, daily team briefings, shift handovers and assign tasks to team with professionalism, confidence and efficiency
· Support team members during service and assist across operational areas as needed
· Monitor service flow, adjusting priorities and staffing to manage guest needs and maximise productivity
· Ensure systems, policies and procedures are followed consistently
· Provide coaching, training and constructive feedback to guest-facing staff, demonstrating proper techniques and standards
· Uphold cleanliness, organisation and presentation standards across guest facing areas
· Promote lodge offerings, local experiences and regional knowledge confidently, identifying opportunities for growth
· Maintain accurate records
· Monitor stock levels and promptly communicating shortages
· Ensure daily cash & site security procedures are followed
· Lead emergency response on shift (acting Fire Warden), ensuring the safety of guests and staff
· Following Health & Safety guidelines & policies
· Ensure all equipment and work environments are well maintained, safe & operational
· Report any lost property, incidents, hazards or maintenance in a timely & accurate manner
· Uphold morale of the team and foster a positive, respectful and collaborative team culture
· Be knowledgeable about the Lodge, Kaikoura and its surrounding districts – sharing, as appropriate, with guests
· Actively participate as a collaborative member of the Lodge team, contributing ideas, attending team meetings and providing constructive feedback
What we’re looking for
• Supervisory/management experience (minimum 1 year)
• A minimum of 3 years’ hospitality experience, ideally in a fine dining restaurant or luxury hotel
• Strong communication skills with the ability to motivate and coach team members to foster a positive and supportive work environment
• High emotional intelligence and decision making skills
• Excellent organisation and time management skills
• Professional presentation standards
• Passion for showcasing our local region and delivering memorable guest experiences
• Ability to work efficiently under pressure whilst maintaining high standards during busy periods
• Flexibility to work a range of shifts, including weekends and public holidays
You’ll enjoy:
• Being a key part of a successful hospitality team with room for growth
• Influencing the smooth flow of our guest operations and creating memorable experiences
• Working with the best suppliers and activity providers in a must see destination
• Working in a team that values work-life balance; enjoying all the adventures Kaikoura and the region has to offer
• Good pay rates and a supportive work environment
• Staff perks, including discounted food and beverage
About us
Hāpuku Lodge and Treehouses is a luxurious hospitality destination located in the breathtaking Kaikōura region of Canterbury, New Zealand. We pride ourselves on delivering exceptional guest experiences through world-class dining, stunning accommodation, and authentic Kiwi hospitality. Our philosophy centres on celebrating local, protecting our environment and creating unforgettable moments for our guests. We are committed to sustainable practices, environmental stewardship, and building a workplace culture where our team members feel valued, supported, and inspired to deliver excellence every day.
Apply now
If you think you are the right fit and are ready to take your career to the next level in a truly unique setting, we would love to hear from you. Please submit your CV, a cover letter outlining your experience and the contact details of two professional references. Join us at Hāpuku Lodge and Treehouses and be part of a hospitality experience that celebrates excellence, sustainability, and the very best of Kaikōura.
