Reception / Housekeeping

Job Description

We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park!
We need someone who has strong work ethics and a can-do attitude to join our amazing team – All-rounder who enjoys variety in their work day. This will be a varied role of Reception and Housekeeping. The more experience you have the more Reception shifts you will be rostered on for. Seekom experience is highly regarded.

Hourly rate is $25.00 an hour with heavily discounted accommodation if needed. Minimum 5-6 month contract, permanent positions available.

Responsibilities:

Exceptional customer service skills to anticipate our guests’ needs and deliver a memorable service experience.

FRONT DESK / RECEPTION

Checking guests in and out

Answering the phones and emails in a timely and efficient manner

Communicating with Third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld

Cash Handling of sales

Processing refunds

Data Entry eg. Customer and Wholesalers details

Learn, experience and deliver knowledge of Lake Tekapo and its experiences

Continuing our great relationship with wholesalers and travel agents

Providing a personalized service and experience for our guests to enjoy

Recognizing and welcoming returned guests

Maintaining accurate guest accounts

Taking bookings, providing helpful information & entering reservations

Addressing guest requests and handling guest complaints in a positive manner

Liaise with inter departments to assist guest and advise of room moves

Maximize sales opportunities by upselling to a higher room/category

Helping Housekeeping in the laundry department by washing and folding linens

To apply for this position you must:

Have experience in the Tourism industry

Previous reception experience within a hotel, hostel or holiday park – minimum 6 months

Understanding of OTA’S and how they operate

Familiarity with bookings systems, Seekom experience would be an advantage

Attention to detail with administration duties

Demonstrated experience in customer service

Have a good understanding of the English language, spoken and written

Able to speak multiple languages would be an advantage

Have good attention to detail

Have good organization skills

Be able to work under high pressure, especially during the peak seasons

Have a current work visa

Be a good team player

Able to work in housekeeping and laundry on a daily basis

Our Receptionists work on a 7 day roster and you will be required to work weekends and public holidays if it falls on your normal working day.

We will provide:

Discounted staff accommodation if needed, including free unlimited wifi and power. (accommodation is cabins with shared facilities)

Training on Seekom booking system

A great team to work with, from all around the world!