Reception / Guest Services

Job Description

We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park!
We need someone who has strong work ethics and a can-do attitude to join our amazing team – All-rounder who enjoys variety in their work day. This is a Reception / Guest services role but you must be willing to help our Housekeeping team when needed.

NOTE: We are coming into our peak busy season and we are one of the busiest holiday parks in New Zealand. You could be checking in over 200 guests a day so this is a high pressure role. Experience is essential for this position and we cannot do employment for less than 5 months.

Hourly rate is $25.00 an hour with heavily discounted accommodation if needed. Minimum 5-6 month contract, permanent positions available. Must be able to start in September or latest early October.

Responsibilities:

Exceptional customer service skills to anticipate our guests’ needs and deliver a memorable service experience.

FRONT DESK / RECEPTION

Checking guests in and out

Answering the phones and emails in a timely and efficient manner

Communicating with Third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld

Cash Handling of sales

Processing refunds

Data Entry eg. Customer and Wholesalers details

Learn, experience and deliver knowledge of Lake Tekapo and its experiences

Providing a personalized service and experience for our guests to enjoy

Recognizing and welcoming returned guests

Maintaining accurate guest accounts

Taking bookings, providing helpful information & entering reservations

Addressing guest requests and handling guest complaints in a positive manner

Liaise with inter departments to assist guest and advise of room moves

Helping the housekeeping team when needed.

To apply for this position you must:

Previous reception experience within a hotel, hostel or holiday park – minimum 6 months

Understanding of OTA’S and how they operate

Familiarity with bookings systems, Seekom experience would be an advantage

Attention to detail with administration duties

Demonstrated experience in excellent customer service

Be able to speak, write and read English at a high level.

Have good attention to detail

Have good organization skills

Be able to work under high pressure, especially during the peak seasons

Have a current work visa

Be a good team player

Our Receptionists work on a 7 day roster and you will be required to work weekends and public holidays if it falls on your normal working day.

We will provide:

Discounted staff accommodation if needed, including free unlimited wifi and power. (accommodation is cabins with shared facilities)

Training on Seekom booking system

A great team to work with, from all around the world!