Flight Operations Team Member

Job Description

Flight Operations Team Member – Aoraki Mount Cook Base

Southern Lakes Helicopters Ltd
Location: Aoraki Mount Cook, Canterbury
Job Type: Full-time/Part-time/Casual
Duration: Fixed term (seasonal)

Join our team at Southern Lakes Helicopters, where we pride ourselves on quality, passion, and over 40 years of excellence in aviation. As a family-owned and operated business, we offer a range of helicopter services, including scenic flights, commercial operations, search and rescue, and scientific research both nationally and internationally.

The Role:

We are seeking an enthusiastic Flight Operations team member to join our Aoraki Mount Cook base. You will play a crucial role in ensuring our clients have an exceptional experience. Based within the McKenzie District, you will work closely with our Mt Cook Base Manager and receive full support from our Te Anau base.

Key Responsibilities:

Greet clients, provide information on Aoraki Mount Cook experiences, and handle payments.
Loading/unloading passengers and gear onto helicopters
Conduct safety briefings, assist with passenger and gear handling, and manage pre-flight preparations and radio communications.
Handle client and agent bookings efficiently.
Collaborate closely with both internal and external stakeholders to support and achieve company objectives.
General office duties to help keep our base organised and prepared

Desirable Experience:

Previous experience in flight operations or a related field, with a keen interest in general aviation.
Customer service experience in a fast-paced, busy environment is highly desirable.

Minimum Requirements:

You must be eligible to work in New Zealand (visa sponsorship is not available).
Physically fit and capable of safely lifting and moving heavy items.
Willing and able to work flexible hours, including early starts, late finishes, weekends and public holidays.

Attributes We Value:

Ability to quickly learn new systems and confidently operate multiple applications simultaneously.
Positive and proactive attitude with a problem-solving mindset.
Strong team player with excellent organisational and communication skills.
Attention to detail to ensure accuracy in all aspects of the role.
Adaptability to meet changing operational demands.
Full New Zealand driver’s license with Dangerous Goods endorsement
Knowledge and passion for the Aoraki Mount Cook area

Benefits:
Join a dynamic team in a unique environment with stunning office views. We offer an attractive salary package, shared accommodation options, and a company vehicle for base-related travel. The role involves flexibility in response to weather conditions and occasional remote work days.

Application Process:
If you’re ready to contribute to our team at Aoraki Mount Cook, please apply with your cover letter and CV. We look forward to hearing from you! For more information, please contact Andrey today!