Flight Operations Team Member

Job Description

The essence of what we do is grounded in quality, passion, and experience. We are proud of our team at Southern Lakes Helicopters and of being a family-owned and operated business.

Based in Te Anau and Aoraki/Mt Cook, we provide a wide range of helicopter services including scenic flights, commercial operations, search and rescue, and support for scientific research, both within New Zealand and internationally. We have been operating for over 40 years.

Small team – big impact!

Become a member of our family.

The Role

We are looking for an enthusiastic Flight Operations team member to join our Aoraki Mt Cook base. You would share responsibility for being one of the friendly faces giving our clients the best experience possible.

This role would need you, the Flight Operations Team Member to live within the McKenzie District.

You will be a key and valued member of our Southern Lakes Helicopters team, reporting to the Mt Cook Manager, and will have the full support of our Te Anau base behind you.

You would be flexible and dynamic to the changing environment of our Mt Cook operations with a strong focus on customer service.

We are committed to investing in the right person for our team and would do so by offering to upskill you in areas of technical skills, soft skills, and personal development.

Minimum Requirements

You must be eligible to work in New Zealand

Full New Zealand Drivers License

Desirable Experience

Previous experience in a similar role and general aviation interest

Ideal Candidate is Fluent in Mandarin

What the role entails:

Welcoming clients, explaining our Aoraki Mt Cook experiences and taking payments

Invoicing through our aviation system and importing into our accounting system

Creative logistics planning of flights

Taking clients through our safety briefing and assisting with loading/unloading of passengers and gear

Pre-flight preparations, flight following and radio calls

Creating and managing client and agent bookings

General office duties to help keep our base organised and prepared

Assisting with sales and marketing initiatives

Maintaining accurate and complete daily and monthly operational records

Working alongside our Te Anau base to collectively achieve our Company vision and goals

What attributes we look for:

Have a positive, proactive, and problem-solving attitude

A team player with a collaborative and proactive approach within a small team

Excellent planning, organising and communication skills over multiple platforms

Well-developed computer and IT skills

Have an eye for detail and ensuring completeness and accuracy with quotes and bookings

Adaptable to changing operational demands

We are offering you an opportunity to be part of a dynamic team based in a unique environment with incredible office views. We offer an attractive salary package, shared accommodation is available and shared Company vehicle for travel to/from our base. And living in the heart of the South Island creates many opportunities for travel.

The role does require flexibility with weather changes and may have you working from home some days. We operate 7 days a week and the roster will include public holidays and weekends. Please note that this role is a full time, permanent position.

If you are ready to step up and be part of our team, we would love to hear from you. Please apply through Seek with your cover letter and CV.